As posted on our DonnaForex thread:All servers back online
– EA came back online approx 25 mins ago and running and tested
– DC booted about 10 mins ago but boots slowly, so 80% of accounts are back online.
The reason for failure was an ISCSI failure on our SAN – We have 4 hour support with Dell and even they aren’t actually sure whats gone wrong (brilliant). We’ve moved to a new SAN while the old one is being looked at by Dell. In the future we will be making sure that we have a SAN->SAN live replication so we can failover quickly instead of this ridiculousness that has been today.
What we tried to do for the best part of the day was bring the original SAN back to life, as we believed it to just be a fault. Dell also advised us of this, however after a few attempts realised there was a larger problem. Every time we put load on the SAN we ended up killing it, so we then brought it up with no load and started moving all our data across to the new SAN. This took some time as obviously we store a huge amount of data.
This is now complete and we are the same system we were on but just a duplicate. We will be working over the next few days and weekend to strengthen the weak point (the SAN).
Thanks for all the support, and thanks to all our own team for working round the clock to get this sorted. Sorry to everyone for any problems, and let me assure you this is upmost important to us and our livelyhood so we don’t let these things go lightly.
Thanks again, any probs we are always on support / live chat. (or donna )
We have found the issue to be the primary SAN and it appears to be the ISCSI interfaces. We are looking to replace these shortly and bring everything back online.
We deeply apologise for this, and we will make sure we have a backup for such a problem in the future. This is basically the only weak point in a very strong infrastructure, so sods law this has happened. We will keep you updated as we progress and let you know how we are going to combat this in the future.
We are continuing to experience issues with our Direct Connection method due to MetaQuotes recent changes.
As a result we have been forced to remove this form of connection for all new accounts.
The EA Connection Method is completely stable and will give you the same fast execution if you are running it from our VPS Platform.
To open a VPS account please visit http://www.vps.simpletrader.net/
Our basic package starts at only $24.99 and will allow you to run multiple accounts and signals at once.
Apologies for the inconvenience this has caused.
It’s a shame that MetaQuotes don’t understand the damage this is doing to their brand and the stress it’s caused so many of their customers. They are determined to force everyone that is using an MT4 account to physically run their platform.
We will continue to keep everyone up to speed as the situation changes.
Nick and Will